How are H&W candles made?

All of our candles are poured by hand

Did you know that every single one of our candles is made by hand? Whether your candle comes in a glass, a tin or a votive, it would have been poured and packaged by hand in our factory.

You might not think that this sounds particularly difficult, but we can produce up to 1,500 candles a day in multiple fragrances, which takes a lot of hard work and preparation.

So exactly how do we make our candles? We spoke to Tracy in our factory to find out all the ins and outs of making Heyland & Whittle candles by hand.

Everything has its place

To start with, everything that goes into making our candles is stored in certain places to get the best results.

Our wicks are stored in a room that is set at the optimal temperature of 22 degrees Centigrade. The glasses and tins also go into this room before we need them as this ensures they aren't too cold when the wax comes to being poured. 

The soy wax is solid when it is put into our boilers at the end of the day. We have three boilers that can take 40kg of natural soy wax each and that are set on timers so that when our team of four candle makers come in in the morning, the wax is ready.

Placing the wicks

Before the candles can start being poured, each one needs a wick. This means that the glasses or tins have to be laid out on our three benches - each one takes 500 of our standard sized candles - ready for the wicks to be placed.

The team then has to put a wick in each glass or tin, taking care to get them as central as possible. If a wick ends up too far to the side, it won't be sold as it won't look as good and the wax won't melt evenly.

The placement of the wick is hugely important and will be checked several times throughout the candle making process.

Mixing the fragrances

Once the wax is melted, it is then separated into different containers for the essential oil fragrances to be added. 

The number of containers depends on how many scents will be made in a day, which depends on whether one big order is being made or several small ones.

We can produce up to 1,500 candles a day in multiple fragrances, which takes a lot of hard work and preparation

We use 10% fragrances, which give strong scents when the candle is lit without being overpowering

After the fragrance is added to the wax, it is allowed to cool slightly to ensure it is at a good temperature for pouring.

Everything poured by hand

The wax is then poured by hand using jugs, which results in a lot of back and forth between the candle benches and wax containers.

Tracey told us that it can take several months to really get to grips with pouring the wax, as you need to pour them all to very similar levels so you need a good eye. However, she has now become a pro and can even pour the wax with a jug in each hand!

When the wax is poured into the glass or tin, the team then check the wicks again, adjusting them so they are still nice and central.

Once the candles are all poured, they are allowed to set for 48 hours.

Finished by hand

The process isn't finished though, as once the candles are fully set, they are then all checked individually. This means trimming the wicks to a good length and cleaning the glasses, as well as looking for any flaws that could affect the quality.

Candles are also tested to ensure they are burning evenly and cleanly, and that the scent is right. This is done randomly and regularly for our own candles, as well as per batch for any candles that we create for other brands.

Once we're happy that all the candles are good enough for your homes, they have their labels applied - this is the only machine we use throughout the whole process - and are packed into our beautiful boxes ready for you to enjoy.

We believe that the way we make our candles is just as important as the ingredients we use in them and are part of what makes them - in our opinion - the best on the market.

Shop our full range of hand-poured candles here and enjoy a touch of handmade fragrance in your home.

Every candle is made by hand